At Karachi Cut Piece (KCP), we want you to be satisfied with your purchase. We carefully inspect and pack our products before dispatch. If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and assist you.
1. Return Eligibility
A return may be accepted if:
- You received a damaged or defective product.
- You received an incorrect product compared with your confirmed order.
- The product has a significant quality issue that was present when you received it.
- The return request is made within the applicable return period.
Products must be returned in their original condition, unused and unaltered.
2. Unstitched Fabric and Cut Pieces
Because our products include unstitched fabrics and cut pieces, customers must carefully inspect the fabric before cutting, stitching, washing, dyeing, or altering it.
Once fabric has been cut or altered, it will generally not be eligible for return or exchange.
This includes fabric that has been:
- Cut by a tailor
- Stitched
- Washed
- Dyed
- Ironed in a way that damages the fabric
- Altered or modified
- Used or worn
- Stained or damaged after delivery
3. Wrong Product
If you receive an item that does not match your confirmed order, please contact us as soon as possible.
Please provide:
- Your order number
- Your name and contact number
- Details of the incorrect item
- Clear photographs of the product and packaging
After verification, we will advise you regarding the return or replacement process.
4. Damaged or Defective Products
If your product arrives damaged or has an apparent manufacturing defect, please contact us promptly.
Please provide clear photographs or video showing the issue. We may request additional information or photographs to properly assess the claim.
If the issue is confirmed to be our responsibility, we may offer an appropriate solution, which may include:
- Replacement of the product, subject to availability
- Exchange for another available product
- Refund, where applicable
5. Change of Mind
Returns or exchanges for a change of mind, personal preference, or incorrect selection may not be accepted for cut pieces and unstitched fabric.
Before placing your order, please carefully check:
- Fabric type
- Color
- Design
- Quantity
- Length
- Width / Arz
- Product description
If you are unsure about a product, please contact our customer service team before ordering.
6. Color Differences
We make every effort to display product colors as accurately as possible.
However, slight differences may occur because of:
- Screen and device settings
- Lighting conditions
- Photography
- Natural fabric variations
Minor differences in color or shade may therefore not qualify as a defect.
7. Return Time Period
Return requests should be submitted within 7 days of receiving the order, unless otherwise stated for a specific product or promotion.
Requests submitted after this period may not be accepted.
8. Return Condition
To qualify for a return, the product must:
- Be unused
- Be unwashed
- Be unstitched
- Not have been cut or altered
- Be free from stains, damage, or other signs of use
- Include the original packaging where reasonably possible
KCP reserves the right to reject a return if the product does not meet these conditions.
9. Return Shipping
If the return is due to an incorrect, defective, or damaged product confirmed to be our responsibility, KCP may arrange or reimburse reasonable return shipping costs.
If a return is approved for another reason, the customer may be responsible for the applicable return delivery charges.
Return shipping instructions will be provided by our customer service team.
Please do not send a return parcel to us without contacting us first.
10. Exchanges
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative solution, such as another product of suitable value or a refund where applicable.
11. Refunds
Where a refund is approved, the refund will normally be processed through the original payment method where possible.
The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.
Shipping or delivery charges may not be refundable unless the return is due to an error or defect for which KCP is responsible.
12. Sale and Promotional Items
Products purchased during a sale, clearance promotion, special offer, or promotional campaign may have different return or exchange conditions.
Any special return conditions applicable to a product will be communicated on the relevant product page or during the promotion.
13. Missing Items
If an item is missing from your parcel, please contact us as soon as possible with your order number and details of the missing product.
We will investigate the order and packing records and assist you accordingly.
14. How to Request a Return
To request a return or exchange, contact us at:
Email: sales@karachicutpiece.com
Phone: +92 325 3409047
Please include:
- Order number
- Customer name
- Contact number
- Product name
- Reason for the return
- Clear photographs of the product, if applicable
Our team will review your request and provide further instructions.
15. Important Notice
Please inspect your fabric before cutting or stitching.
KCP cannot normally accept responsibility for issues discovered after fabric has been cut, stitched, washed, dyed, altered, or otherwise modified.
If you notice a problem with your fabric, contact us before making any alterations.
16. Contact Information
Karachi Cut Piece (KCP)
Link Road, Model Town, Khanpur, 64100, Pakistan
Phone: +92 325 3409047
Email: sales@karachicutpiece.com
We appreciate your understanding and are committed to resolving genuine product issues fairly and professionally.