At Karachi Cut Piece (KCP), we aim to process and deliver your orders as quickly and safely as possible. Please review the information below to understand our order processing, delivery times, shipping charges, and delivery procedures.
1. Order Processing
Orders are normally processed within 1–2 working days, excluding Sundays and public holidays.
During busy periods, sales, promotions, or holidays, processing may take longer than usual.
Once your order has been processed and dispatched, you will receive the available shipment or tracking information.
2. Delivery Within Pakistan
We deliver orders across Pakistan through available courier and logistics services.
The estimated delivery time for domestic orders is generally:
2–5 working days after dispatch
Delivery times may vary depending on the destination, courier service, weather, public holidays, and other logistical circumstances.
Remote areas may require additional delivery time.
3. Shipping Charges Within Pakistan
Shipping charges are calculated based on the delivery location, order weight, package size, and available courier service.
The applicable shipping charges will be displayed during checkout before you confirm your order.
From time to time, KCP may offer free shipping promotions or special delivery rates. Such offers will be subject to their stated terms and conditions.
4. International Delivery
KCP may offer international delivery to selected countries.
International shipping charges and delivery times depend on:
- Destination country
- Package weight
- Package dimensions
- Courier service
- Customs requirements
- Delivery address
The applicable shipping cost will be displayed at checkout where international delivery is available.
5. International Customs & Duties
International customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
These charges are not necessarily included in the product or shipping price.
KCP has no control over customs procedures or charges imposed by the destination country.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check the following information carefully before placing your order:
- Full name
- House / building number
- Street / road
- Area
- City
- District
- Postal code
- Mobile number
KCP is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information.
7. Changing the Delivery Address
If you need to change your delivery address after placing an order, contact us immediately at:
We will try to accommodate the request if the order has not yet been processed or dispatched.
Once an order has been handed over to the courier, changing or redirecting the delivery address may not be possible.
8. Order Tracking
Where tracking is available, customers will receive the tracking information after their order has been dispatched.
You can use the tracking number on the relevant courier’s tracking system to monitor your shipment.
Please allow some time for tracking information to become active after dispatch.
9. Delivery Attempts
The courier may make one or more delivery attempts depending on its delivery procedures.
Please ensure that someone is available to receive the parcel.
A parcel may be returned to KCP if:
- The recipient is unavailable.
- The address is incorrect or incomplete.
- The recipient refuses the parcel.
- The courier cannot contact the recipient.
- The parcel remains uncollected.
- Delivery cannot be completed for another customer-related reason.
Additional shipping charges may apply if a parcel needs to be resent.
10. Delayed Deliveries
Although we provide estimated delivery times, delivery dates cannot always be guaranteed.
Delays may occur because of:
- Courier network issues
- Weather conditions
- Public holidays
- High order volumes
- Road closures
- Security conditions
- Customs clearance
- Incorrect address information
- Unforeseen logistical circumstances
If your order is significantly delayed, please contact us with your order number so we can assist you.
11. Lost Parcels
If your parcel appears to have been lost during transit, please contact us at:
We will coordinate with the relevant courier and investigate the shipment.
Resolution times may depend on the courier’s investigation process.
12. Damaged Parcels
Please inspect your parcel when you receive it.
If the package appears seriously damaged, please take photographs or video of the parcel before opening it where possible.
If the product inside is damaged, contact us as soon as possible with:
- Order number
- Photographs of the packaging
- Photographs of the product
- Description of the damage
Our team will review the claim and advise you on the next steps.
13. Missing Items
If an item is missing from your parcel, please contact us promptly at sales@karachicutpiece.com.
Please provide your order number and details of the missing product so we can check the order and packing records.
14. Delivery Confirmation
An order will generally be considered delivered when the courier records the shipment as successfully delivered to the provided address.
If you believe an order has been incorrectly marked as delivered, please contact us immediately so we can investigate with the courier.
15. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information.
- Being available to receive the parcel.
- Responding to courier calls or messages.
- Paying applicable shipping, customs, or redelivery charges.
- Collecting parcels where required.
Failure to meet these responsibilities may result in delivery delays or additional charges.
16. Contact Us
For questions regarding shipping, delivery, tracking, or delayed orders, please contact:
Karachi Cut Piece (KCP)
Link Road, Model Town, Khanpur, 64100, Pakistan
Phone: +92 325 3409047
Email: sales@karachicutpiece.com
We are committed to making your shopping experience as smooth and reliable as possible.